The Directorate General of Merchant Marine (DGMM) of the Maritime Authority of Panama (AMP) obtained the recertification of its Quality Management System under the ISO 9001:2015 standard.
The certification, granted by Bureau Veritas after an external audit process, confirmed that the institution maintains procedures aligned with international quality standards, oriented toward continuous improvement, operational efficiency, and stakeholder satisfaction.
During the delivery ceremony, the Director General of Merchant Marine, Ramón Franco, highlighted that the recertification represents much more than compliance with an international requirement, consolidating an institutional culture focused on excellence and the provision of world-class services.
“We are not only administrators of a registry; we provide with leadership and excellence a competitive service that exceeds the expectations of our stakeholders,” stated Franco, who added that this management system strengthens strategic areas such as safety of life at sea, maritime security, pollution prevention, and process efficiency.
For his part, José Chong, representative of the certifying company Bureau Veritas, explained that the ISO 9001:2015 standard today constitutes a fundamental standard for organizations participating in the maritime industry, since it guarantees that their processes are permanently evaluated and are subject to continuous improvement mechanisms.
“Showing this recertification is a guarantee that Panama offers regarding its commitment to providing the best service in matters of registry,” noted Chong, highlighting that maintaining this recognition requires constant training, internal and external audits, as well as a permanent commitment to quality.
The spokesperson added that the greatest challenge for any organization is not obtaining the certification, but rather maintaining it through sustained compliance with the requirements of the standard, an aspect that strengthens competitiveness and generates greater trust among clients and international markets.
