Yang Ming (America) Corporation (YMA), the general agent in the U.S. for the parent shipping company, announced an organizational restructuring to provide better service to its customers. The initiative includes the transition of its customer service operations based in Houston to the Yang Ming Global Service Center (GSC) and the alignment of certain corporate functions with the YMA headquarters in New Jersey.
“Our Houston office will remain operational with an optimized and focused scale, providing direct and real-time support to regional customers,” the company explained.
According to Yang Ming, the centralization and standardization of global customer service processes are being prioritized. Therefore, the Global Service Center transition plan will strengthen its ability to provide a superior and integrated service experience to customers, through a centralized and dedicated support structure that offers greater efficiency, consistency, and responsiveness, including 24-hour service.
The transition will take effect in the coming weeks and YMA assured that it will ensure a smooth and seamless process for our customers. The restructuring is expected to be completed by March 16, 2026.
“During this period, our Houston office will remain the point of contact. Customers can expect the same level of attention and should continue to communicate through their current emails, addresses, and telephone numbers,” the shipping company reported.
