Much has been written about artificial intelligence (AI)softwareand robotics in the warehouse from a technology and functionality perspective. Far less has been written about the broad question of who“owns”this type of “smart fulfillment” in an organization.
In the context ofAIsoftware and theroboticsit managesin the warehouse,everyone involved in the fulfillment operation¾regardless of job title¾claims ownershipin one capacity or another.Itresides at three levels:senior management,operations,and labor.
What are the characteristics of these three levels of ownership?And how do they fit into the larger picture of scaling up e-commerce business andimprovingits performance and profitability.
